premium sub - not correct deal

[12129235708]

Hi,

i wanted the 99c for three month deal. Have never used Spotify before. Now I only have 7 day trial.

How can I fix this?

Thanks.

[Siddhartha108]

My problem is similar. I was previously a premium subscriber with account ending before Nov 1, but after paying the 1 month for $9.99, it says that my account will expire and will be charged again in only 1 month, not 3 or 4. Let me know if there's anything I can do. Thanks!

[Hen3]

I am so confused about the deals, particularly the family deal promotion.  It promotes a $9.99 month afterwards and below is up to for family members.  when I click on the promotion, it says provides a different about for 4 members.  Any assistance will be greatly appreciated. 

[Jamie1287]

Same problem. I thought I was getting spotify for 3 months for £9.99 but my receipt suggests that I have just got normal spotify for one month.

[Hen3]

Kia Ora Jamie1287

Thanks for responding.  Would you know the process on how to resolve the issue or who should I contact?

Kind regards

Hen3

[Jamie1287]

No I don't know how to fix it, sorry

[Hen3]

All good.  I'll try and figure it out.  

Cheers 

[12129235708]

Hey all, I contacted Spotify directly to see if they can give me an answer.

[Jamie1287]

If you follow the email link to cancel your subscription, if gives you the details of the payment. So mine said I would pay again in March, three months from today. So mine is fine, I don't know if you want to try that

[Siddhartha108]

Oh nice. I just tried this and for me it says Jan 28, which would only be 1 mo. so perhaps mine is different.