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I switched from a single person premium subscription to a family premium subscription.  I was told when you do this, you're orighinal premium subscription is automatically cancelled.  Well I have now had family premium for 2 months andhave been charged accordingly; however, the company continued to try and charge me every month for a premium subscription as well.  I have attempted to correct this problem to no avail.

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Hey there!

 

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.


We'll be happy to help you sort this out.

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