premium

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premium

lukeylogan
Casual Listener
I have just changed phones and my premium service no longer works, have followed all your trouble shooting advice, deleted the app reinstalled app reset pasword etc still no premium? ?
5 Replies

Re: premium

Maxim
Rock Star 24
Rock Star 24

Hey @lukeylogan,

 

If you could answer the questions below we can get a better idea of what's happening here and help.

1. When you log into your account did you use an email address or your Spotify username?
2. Do you see all your playlists in the account?
3. Could you please attach a screenshot of what you currently see when you sign in?

MaximRock Star 24
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Re: premium

lukeylogan
Casual Listener
User name
No playlists
Logs in ok sorry cant screen shot

Re: premium

Maxim
Rock Star 24
Rock Star 24

A screenshot would be super helpful as its a part of the troubleshooting process :).

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: premium

lukeylogan
Casual Listener
It just logs u in as normal, u can then search music but when u go to play a song it will only alow shuffle play

Re: premium

Maxim
Rock Star 24
Rock Star 24

Yeah i'm aware of that. 

 

What does it say in the top right? Just your username or Facebook name + Avatar?

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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