premium

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premium

Casual Listener
I subscribed to premium almost a month ago. I'm not getting premium yet. I tried signing out and back in, Uninstalled and reinstalled but no change. I paid with PayPal and got a receipt from them but no receipt from spotify. What is going on? Why is nothing working?
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Re: premium

Community Legend

Hey @katatash

 

Here's what to try if you've upgraded to Premium but don't see it in the app.

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

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