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Avatar of beaty31
Casual Listener
2013-10-31 10:02 PM
I have a spotify account and it's not accepting my debit card information what do I do and it's not time to pay
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Avatar of Peter__
Community Legend
2013-10-31 10:04 PM

What do you mean it's not time to pay? 

Do you already have an active subscription but need to update your details? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Avatar of beaty31
Casual Listener
2013-10-31 10:06 PM
Yes I put my information in and its asking for more information like maybe another card very frustrating
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Avatar of Peter__
Community Legend
2013-10-31 10:08 PM

Does your new card have the same card number as the old one? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Avatar of beaty31
Casual Listener
2013-10-31 10:46 PM
I dont want to change the old one and that's the one I used to start using spotify
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Avatar of Greg
Roadie
2013-11-01 10:13 AM

Hi beaty31, welcome to the Community!

 

I've taken a look at your account and can see you don't have any payment cards registered. 

 

Add your card info here and you can start your Premium subscription again as normal. 

___

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