problème logiciel pc

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problème logiciel pc

math1390
Regular

Bonjour, je suis passé premium il y a deux mois de cela et depuis, impossible de lire ne serais-ce qu'un titre sur l'application sur mon pc. j'ai desinstallé et réinstallé le logiciel mais rien n'y fait.

Meme mes playlist hors connexion ne fonctionnent pas et celle-ci sont vides. c'est comme si je n'avais accès à rien tout en pouvant naviguer. quand je lance une playlist au hasard la musique ne se lance pas ou parfois sur une courte période de 5 seconde.  Ce n'est pas une question de puissance de pc. j'espère trouver la réponse à mes question car c'est fort handicapant.

 

dernière info, quand je passe sur mon telephone pour ensuite essayer de lire sur un autre appareil, mon pc n'apparait pas dans la liste des appareils pouvant lire de la musique. Je me suis connecté via Facebook pour l'inscription.

je suis situé en Belgique et j'utilise l'application sur mon pc sous windows 10. 

21 Replies

Betreff: problème logiciel pc

Rising Star 16 songassistant
Rising Star 16

Bonjour @math1390!

 

Bienvenue sur la communauté de Spotify.

 

Si j'ai comprendu-toi bien, tu as des problems avec la connexion sur internet car seulement peux des chansons song visible et ne vont pas jouer. Je suis désolé.

 

Je te recommende essayer le solution de contournement ici.

 

Laissez-moi savoir comment ça se passe :)

 

Meilleures salutations!

songassistantRising Star 16
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Betreff: problème logiciel pc

math1390
Regular

Hello.

We can switch in english if you want.

First of all thank you for your quick answer i really appreciate that ! But your advice didint worked for me. I have taken a screen shot of what it looks like when i try to play a song. Hop it will give you an idea. I've no problem with my  internet connexion and my pc so i think the problem is out of my range.2019-07-15 21_05_16-Démarrer.png

 

Betreff: problème logiciel pc

Moderator
Moderator

Hey @math1390,

 

Thanks for getting back to us with that screenshot.

 

Do you mind trying to log in with another account and seeing if that changes anything?

 

Keep us posted :)

PeterModerator
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"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

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math1390
Regular

thanks for your answer and no it's not a problem for me to try to connect with another account :)

Betreff: problème logiciel pc

math1390
Regular

Hello, my problem is still there. I'm coming back with another screen shot to help you find me a solution. Hope it will do the job. I've not tested with an another account (nobody around me has this). if you have a "test" account i would check with it. otherwise i can't.

 

2019-07-22 17_10_30-Microsoft Edge.png

Betreff: problème logiciel pc

Moderator
Moderator

Hey @math1390,

 

Thanks for getting back to us :)

 

You can just create a new free Spotify account and use that to test it.

 

Let us know how you get on!

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Betreff: problème logiciel pc

math1390
Regular

Hello, i've try with another account but the problem is still there.

I'm a bit confused.

I really hope it will be fixed asap.

Betreff: problème logiciel pc

Moderator
Moderator

Hey @math1390,

 

Thanks for getting back to us :)

 

It sounds like there might be an issue with your network, since you mentioned that your desktop doesn't appear on the list of available devices on your phone.

 

Do you mind trying to connect to another network and see if the problem is resolved?

 

Keep us posted :)

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Betreff: problème logiciel pc

math1390
Regular

Hello,

I've tried with an another network on my 2 devices (pc and phone) like you've proposed but still it has not change anything.

Did you see often my kind of problem ? 

Hop there will be a solution. I will be honest with you guys, i've participated to the promotion 3month to 0,99euros/month. In september i've to choose to continue or not but if i've still the problem it will be an issue. 

 

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