problem with changing email/password

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problem with changing email/password

Nreal
Casual Listener

Hello Spotify-Community, 

I have a kinda little issue. I do not know my password and the current connected email address does not exist anymore (really old).

In a little more detail: My spotify account used to be connected to facebook, so i logged in with facebook and used the facebook password. I didnt look into my account details for years and a few weeks ago i deleted facebook and removed the connection from spotify.

Afterwards i saw that the used emailaddress is a really old email address that was filled in by facebook which was replaced by a new one in facebook, but apperantly never in spotify, so password recovery is a no go now.

Luckely my device is still logged into my account otherwise i wouldnt be able to login.

Can anyone help me with this issue?

What should i do now?

With regards,

Wietse

8 Replies

Re: problem with changing email/password

leboeufflorian
Composer

first of all, ridge password reboot ant then your email address (current) in the zone  from reset password. 

 

afterwards,  you connected  a your email address, then click on email for reboot the password and changing your email address on your account.

 

Re: problem with changing email/password

Nreal
Casual Listener

Hello leboeufflorian,

Thank you for your answer, but unfortunatly  i do not have access to my old email, and my new email is not accepted as a valid emailaddress.

So no luck there.

Re: problem with changing email/password

Nreal
Casual Listener

Bump, Anyone?

Re: problem with changing email/password

leboeufflorian
Composer

have you thought about creating another email address?

 

with this email address, you can reset the password.

Re: problem with changing email/password

Nreal
Casual Listener

Hi Flolebo, 

 

Thank you for your reply, but what do you mean? i need to fill in my password to change the email, which i do not have, because it was linked to Facebook.

 

With regards,

 

Wietse

Re: problem with changing email/password

leboeufflorian
Composer

you will create another email address but not the one you already have.

 

with this new email address, will be used to reset your password

 

When your page is open you will be able to change your old email address which will be replaced by your new email address.

Re: problem with changing email/password

Hawklordh
Newbie

I have the same problem.

I can't change the e-mail address without a password, which I can't remember.

I don't have access to the old e-mail any more, so I can't reset the password.

What do I do?

Highlighted

Re: problem with changing email/password

leboeufflorian
Composer

you will create another email address but not the one you already have.

 

When your page is open you will be able to change your old email address which will be replaced by your new email address.

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