problems and confusion

[Sabbysubby7]

I pay monthly fir premium, but have lost my net recently. My phone won't even use the app because my sd reader is out on my phone.. Thing is, if I downloaded playlists from the app, even from my computer why won't it play? I mean, if I pay monthly for the availablity for an offline experience, why can't I use it offline anymore??? What have I been paying for?? I've been a tad disappointed, and i'm about to stop my account because of this kind of false advertising. Fix it, please.

[Liam]

If you mark a playlist as offline, the tracks in that playlist will be available as offline. You have to manually mark the playlists as downloaded, and wait for the tracks in them to download.

I am unsure whether it applies to desktop as well, but on mobile you have to go online once every 30 days to confirm your subscription still exists otherwise the tracks will be removed.

Liam

[Sabbysubby7]

So even though I pay for it, I have to update the same things over and over? The problem isn't with my phone app though, it's with three actual program on my computer. Is offline/ premium only accomadating to the phones? Because I love listening to music at home, too. Hence why I can't understand the issue.

I don't have net, want to use program on computer, pay monthly. Is my money not worth the effort to make something happen so I could get my currently wasted moneys worth?? I've seen that I can make it go offline through the program, but I should be able to access what I pay for. Else, it's nit worth it and i'll be asking for a whole.. Four months of money back. If you can fix something for a phone computer, do it for a real one.

[Sabbysubby7]

My subscription should be effing confirmed if they pull my sparse money out twice a month without an actual date, or reliable withdrawl time. I get closelined every month because if something that is actually made for me NOT to use? Wow.. I think there should be some bigger print if this company wants to take money and not actually do what they say they will. I shouldn't need to dl anything on my computer if the program is supposed to run offline. If it's not, i'll be on my way to file a claim to the BBB for the wonderful representation my money grants me with this company. I want to hear what I pay for.

[Liam]

Watch your language. Im trying to help here and you talk to me like that?

Spotify is a music streaming service. If you're premium you can choose to keep up to 3,333 tracks offline on 3 devices to play without an internet connection.

You add tracks to a playlist, mark the playlist as offline and the tracks in the playlist can be played without an internet connection. Any other track will be downloaded.

Where is the client supposed to get the track without an internet connection?

Liam

[Liam]

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@Sabbysubby7 wrote:
My subscription should be effing confirmed if they pull my sparse money out twice a month without an actual date, or reliable withdrawl time. I get closelined every month because if something that is actually made for me NOT to use? Wow.. I think there should be some bigger print if this company wants to take money and not actually do what they say they will. I shouldn't need to dl anything on my computer if the program is supposed to run offline. If it's not, i'll be on my way to file a claim to the BBB for the wonderful representation my money grants me with this company. I want to hear what I pay for.

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Money should only be pulled once a month. If its being pulled more often, you probably have two accounts. The payments team can help with this - contact them using the Support Form.

You can find your next billing date on your subscription overview page.

Liam

[Sabbysubby7]

All in trying to say is that i've had this subscription fir about a year and ik that I've Dl'd certain playlists to my phone. Those dl'd playlists I marked on my computer at home (because it does say they are dld on my phonr on my computer) as offline. I made sure I could listen to them offline, now because I don't have net, everything is out the window. Which is not what I pay for, hence my frustration that I can't listen all month long on my computer from lack of Web; but fir four I couldn't listen to it on my phone because I just need a new one.. So imagine not being able to use what you pay for, at all, but still getting payments pulled. I am either nit getting what I paid for, or they require net even if the customer didn't want to use it. Second option doesn't make sense, so that's why I want something done.

[Sabbysubby7]

I feel like there's some kind of bug, or I didn't get to reinstall an update or something and that's why everything is screwy..

[Sabbysubby7]

And i'm sorry fir being a turd and getting snippy, in just upset because I have to be choosey with what I do with my money and I assumed that there was diverging wrong with my computer, do I went and got it cheeked out. Which I couldn't afford, but did anyway because of this program nit working how it's supposed to. I had problems with my net before, but the program pulled through that time.

[Adam]

@Sabbysubby7 - just to confirm, it's your Internet connection itself on your computer that isn't working? If so, offline playlists will work for 30 days but you'll need to go online at least once every 30 days to keep them active.

[Sabbysubby7]

So, then how are they still taking money if they can just take everything back like that? I do need internet to use it, even offline, then?

[Peter__]

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@Sabbysubby7 wrote:
So, then how are they still taking money if they can just take everything back like that? I do need internet to use it, even offline, then?

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Yes kind of, you need to connect your Spotify application to the internet at least once every 30 days so the application can verify you still have a premium subscription which allows you to store those tracks offline. 

Peter

[Sabbysubby7]

but shouldn't my payment be verification?

[Adam]

Subscription verification is part of it, but we also need to collect data about play counts so we can pay royalties back to the rightsholders. If users could keep playlists offline indefinitely we wouldn't be able to pay the right amount back to artists/labels.