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problems with account

problems with account

I started to use spotify free, I uopgrdaed to premium at a cost of £9.99 per month, spotify are collecting the payments howver i have not recived the premium version. The system thinks I am on the free version. I have tried to raise this with spotify they just email back sayiong use the community portal.

 

I have tried spotify on all my devices and reladed the latest version  

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