Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have problems with my spotify premium, one more...
A few days ago I had trouble playing some songs, now suddenly I have " spotify free " .
I've rebooted, I have reinstalled but don´t work.
Sorry for my english but i think there aren´t support forum in spanish..
THKS
Let's do some troubleshooting. Do you have premium on any other devices?
i'm also having issues with my premium account, We have a family subscription. My wife and i are listening on different devices in different places but keep getting kicked out saying the account is being used elsewhere. why?
I'd advice that you DM @SpotifyCares on Twitter or fill this form out to contact Spotify Support via Email. They should be able to help you out.
Hola
Sí, podía ver las playlist aunque no me aparecían como descargadas las que sí tenía descargadas, es decir, la cuenta funciona como si fuese de nuevo free.
De todas formas, ya me han contestado del servicio de spotify, que contacté a través del formulario y parece ser que ya lo están solucionando.
Gracias
@nickweston Are you using the same account on all devices?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…