problems with payment for premium version

Solved!
Reply

problems with payment for premium version

carla87
Regular
Hi!
I have a problems with my payment. Payment was 5 of march and to now I don't have premium version. I used dot pay. I wrote to dot pay but this email adress doesn't exist. I wrote also two email to spotify but they do not answer. Please help.
2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Amarro
Community Legend
Please write here the case-number and i'll lead this directly to the spotify team.

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

View solution in original post

Solution!

carla87
Regular
Amarro, someone from spotify sent me a email. Everything is ok bow.now. thank you!

View solution in original post

8 Replies

Amarro
Community Legend
Can you please write here the case number you got from the spotify support team? I'll lead this directly to the team.

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

carla87
Regular
First:02567499
Second:02580041
I wrote this in polish language.

I think that something is wrong with this page where I did the payment. Maybe it is fake?!

Thank you for help

carla87
Regular
I can send payment confirmation if you want.

MattSuda
Spotify Star
Spotify Star

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

carla87
Regular
There is no email from spotify in my spam folder.
I got a confirmation email from spotify with number of case.
I wrote another email. I know that I need to wait but in my opinion it is too long.
Solution!

Amarro
Community Legend
Please write here the case-number and i'll lead this directly to the spotify team.

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

Solution!

carla87
Regular
Amarro, someone from spotify sent me a email. Everything is ok bow.now. thank you!

Amarro
Community Legend

nice to hear this 🙂 

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

SUGGESTED POSTS