problems with premium

[isabellerave]

I paid for my spotify premium account for this month, but now I cant listen to my music offline, all of my playslists are gone and I get the commercials every ten minutes. Does anyone know what I can do best? Already tried logging off/in several times

[Bittencourt]

Hi @isabellerave, welcome to the Spotify Community!

Do you have the receipt of your purchase? You should have received an email with it.

Please double check the info from this email with the info here. You might have a second account...