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"32 days remaining of your trial" immediately after premium purchase

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Re: "32 days remaining of your trial" immediately after premium purchase

davalos
Casual Listener

Hello, I'm having this same problem with my Premium account. The payment has been confirmed but on my iPhone app I still get the black bar stating that I have 31 days left of the trial. Please help!

Solution!

Re: "32 days remaining of your trial" immediately after premium purchase

amajameus
Regular
I had this as well. There isn't a fix for it yet, but, mine went away after the second scheduled payment. Rather annoying, but, it is what it is.

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Re: "32 days remaining of your trial" immediately after premium purchase

davalos
Casual Listener

Bummer... But oh well guess I can live with that. Thanks for the quick reply!

Re: "32 days remaining of your trial" immediately after premium purchase

user-removed
Not applicable

Same problem here.

Re: "32 days remaining of your trial" immediately after premium purchase

amajameus
Regular

I now have a message at the top stating my trial period has ended.  I'm still an active paying account, linked to facebook.

 

Is anyone from Spotify interested in fixing this problem?  It's ridiculous. 

Re: "32 days remaining of your trial" immediately after premium purchase

Rorey
Spotify Legend

Some folks have confirmed the error to be cosmetic.  Can you stream tracks on your mobile device or sync offline playlists?

 

If no, could we get you to unsubscribe and resubscribe?

 

Our payment devs are currently looking into the issue yet many folks have been able to resolve the issue by resubscribing. 

Solution!

Re: "32 days remaining of your trial" immediately after premium purchase

Rorey
Spotify Legend

For those of you still experiencing the issue, a fix should be out sometime in the near future.  Watch this space for updates. 

View solution in original post

Re: "32 days remaining of your trial" immediately after premium purchase

Rorey
Spotify Legend

The fix is out.  Let us know if you're still having problems. 

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