"A short update to your Premium Family Abo" mailing

[denoldes]

Plan

Premium Family Abo

Country

 Germany

Device

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 Just received three mails mentioning that the adress of the participants of my family plan members couldn't be verified and the OWNER of the abo will be notified. Obviosly I'M the owner but haven't received a mail with instructions about what to do.....Within my account I can't fina any info... Sender of the mail is no-reply@spotify.com

How should I proceed?!

Thanks

[osornios]

Hey @denoldes

They should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of them being left out.

Hope it helps. 🙂