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"Can't link account to facebook because another account has already been linked"

"Can't link account to facebook because another account has already been linked"

Hi!

I've been using spotify for several years now. I used to log in straight via facebook, but now I got spotify premium, and for some reason the user id (the number sequence you need if you want to turn your facebook account into premium) didn't show up so I ended up doing a new account. To my knowledge, there shouldn't be any previous accounts linked to fb, or at least when I used my tablet where the old account is still in usage, going to settings and my profile, there is no option for unlinking.

 

When I'm trying to link my new account to facebook, there's a note (informal translation): "Can't link account to facebook because another account has already been linked". I already tried removing spotify from the app list in facebook, but it didn't solve the problem.

 

Connecting to facebook isn't a big deal, but would still be nice just for the sake of it.

 

Thanks in advance!

Reply
2 Replies

Hi there,
Welcome at the Spotify Community!

 

If you have access to your old account with the desktop app, you should be able to disconnect Facebook. 

To disconnect from Facebook, please follow the steps in this topic.
Please keep in mind that it's not an official supported workaround.

 

If you're old account is premium, or if you don't have access to it anymore, I would suggest you to get in touch with Spotify

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

I didn't realize I had made 2 different accounts, one on my android phone, with a login, and a facebook one. I had contacted spotify and had the fb one removed, as I had made my android account premium. I have been trying to connect my phone account to my facebook and kept having the same error. I checked my facebook apps (i had deleted it before, but it had shown up again), and once i removed that, i thought it might solve the problem, but no luck. I tried from my phone and the web player. 

Then I downloaded the desktop player, tried connecting there...and suddenly it connected! And when I closed my app on my phone, and reopened it, it showed that it was now connected to facebook. So that solved the issue, for me. 

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