"Close accout" button doesn't work

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"Close accout" button doesn't work

user-removed
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"Close accout" button doesn't work.

I am trying to close my account, but clicking "Close account" button just redirects back to 1st step. 

 

https://support.spotify.com/lt/contact-spotify-support/

 

Capture.PNG

 Tried multiple times on multiple browsers, usually same result, but sometimes error message is displayed:Screenshot_1.png

 

 

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Re: "Close accout" button doesn't work

Rock Star 16
Rock Star 16

Hey @user-removed,

Just jumping in for @OneByBoo, In this case I'd recommend reach out to Spotify Support and they'll be able to manually help you do this from their side, how to reach them is listed below :) 

 

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message! @SpotifyCares, Don't worry Spotify also offer support via Facebook!      Shoot them a message Spotify Cares Facebook page.


These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

 

/ES

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies

Re: "Close accout" button doesn't work

Rock Star 15
Rock Star 15

Hey there @user-removed,
thanks for reaching out to the community !

 

Please try loading you account page using an incognito web page or a different browser and re-do the steps.

It sounds simple but tends to do the trick.

 

Let me know how you did =)

OneByBooRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: "Close accout" button doesn't work

user-removed
Not applicable

Hi, @OneByBoo, forgot to mention it in original post, but it doesn't. Tried multiple times on multiple different browsers.

Solution!

Re: "Close accout" button doesn't work

Rock Star 16
Rock Star 16

Hey @user-removed,

Just jumping in for @OneByBoo, In this case I'd recommend reach out to Spotify Support and they'll be able to manually help you do this from their side, how to reach them is listed below :) 

 

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message! @SpotifyCares, Don't worry Spotify also offer support via Facebook!      Shoot them a message Spotify Cares Facebook page.


These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

 

/ES

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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