Hi @Lil24, thanks for reaching out to the Community!
Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. If you're still having trouble, let me know what device this happens on, as well as the current software version.
Also, attach a screenshot of what you’re seeing, and let me know if you’re able to log in to your Spotify account here, I’ll take a closer look for you.
Let me know how this goes!
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This is what it comes up with obviously I put my password in too but I'm connected to internet via USB which has always worked for me. I have restarted my laptop that didn't work. I re-installed Spotify that didn't work. I'll try anything at this point!
Thank you for reaching out to the Community. Just jumping in what @Billy-J, said can you also try turning off and on your internet connection? Can you also try logging in to the web player on a computer and see if that solves your problem?