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"Not eligible" for 50% Premium discount despite having NUS Extra card

"Not eligible" for 50% Premium discount despite having NUS Extra card

My daughter has had her Spotify account for a couple of years now and I pay her £4.99 a month subscription - she signed up to the midrange price band when you offered 3 choices of subscription and when you scrapped it you told us we would continue to be billed at the old price. She is now a student and has a UK NUS Extra card therefore we would like to take advantage of the upgrade to a full Premium account with 50% discount for students with the NUS Extra card, however when I try to upgrade, the site tells me that she is "not eligible for the upgrade". Could you explain why this is and whether you can help to sort out this problem.
Many thanks.

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