"Something went wrong": Spotify Artists

[mcregedit]

Hi

I distribute through Distrokid and went through process and found my artist page. But after login it says "Something went wrong... we need more details". When I press ok it just goes back to search page for the artist name and so goes around and around.

Can anyone help?

Thanks

[Maxim]

Hey @mcregedit,

Thanks for coming to the Community.

When did you distribute your content via DistroKid?

[mcregedit]

Hi Maxim

Thanks for your reply. It was December 21st 2017

Thanks!

[Maxim]

Okay, that's odd then.

Can you try requesting access via https://artists.spotify.com/c/add-artist?

Let me know how it goes.

[mcregedit]

Unfortunately it does the same thing and goes round the houses again to the same message.

[Maxim]

Can you give it a try on a different device and/or on a different browser?

[mcregedit]

Tried different browsers and devices no luck.

Wrote to main help at spotify but no response

[wkag8-833_ghg]

Same problem. I distribute through CD Baby and can't access to my dashboard of audience, streams, etc.

[Maxim]

Hey everyone,

Thanks for reporting this in the Community.

In this case, it's best to reach out to Creator Services team so they can look into this issue: https://artists.spotify.com/contact

[mcregedit]

Thank you. I've sent a message through that link.

[wkag8-833_ghg]

I've sent a message to that link a week ago, still no answer.

[Maxim]

Hey @wkag8-833_ghg,

It can take a few weeks for them to get back to you 🙂