Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

"This address is already associated with an existing account ?"

"This address is already associated with an existing account ?"

Hello everyone!
I'm having a really tiring problem with this Spotify thing....
I created a premium Family account. The whole family has been listening to their music - no problems.

Suddenly!
Spotify sends an email asking me to change my password because it detected strange behavior on the account(?)
The best part is that I have 4 hours to change my password and I can't log in until I change it(??)
Why why why!

After I change the password, a few days pass and the account is closed ( deleted ) without any reason. They do not even send an email with this information.

When i try to open new account with this email i have this:

"This address is already associated with an existing account ?"
And about the refund I can only dream ...

distaste remains

Reply
1 Reply

Hi there @Matejko666,

 

Thanks for reaching out and welcome to the Community!

 

Just to clarify, an account can't be deleted automatically and without a notification, so no worries, in this case, we suggest reaching out to our Support team through any of these channels so they can take a look backstage at what happened and give you a hand with this.

 

If you have any questions or need anything else, the Community is here for you.

 

Cheers.

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Suggested posts