"This address is already associated with an existing account ?"

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"This address is already associated with an existing account ?"

Matejko666
Regular

Hello everyone!
I'm having a really tiring problem with this Spotify thing....
I created a premium Family account. The whole family has been listening to their music - no problems.

Suddenly!
Spotify sends an email asking me to change my password because it detected strange behavior on the account(?)
The best part is that I have 4 hours to change my password and I can't log in until I change it(??)
Why why why!

After I change the password, a few days pass and the account is closed ( deleted ) without any reason. They do not even send an email with this information.

When i try to open new account with this email i have this:

"This address is already associated with an existing account ?"
And about the refund I can only dream ...

distaste remains

1 Reply

CarlosE
Moderator
Moderator

Hi there @Matejko666,

 

Thanks for reaching out and welcome to the Community!

 

Just to clarify, an account can't be deleted automatically and without a notification, so no worries, in this case, we suggest reaching out to our Support team through any of these channels so they can take a look backstage at what happened and give you a hand with this.

 

If you have any questions or need anything else, the Community is here for you.

 

Cheers.

CarlosEModerator
 
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