"This song is not available. If you have the file on your computer you can import it" HELP?

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"This song is not available. If you have the file on your computer you can import it" HELP?

loubannister
Newbie

So, I had a new computer at work and re-downloaded Spotify - I have a premium account that I pay for in full every month and have a ton of music in my own song library. 

However, since I re-downloaded it yesterday I am now getting this message every time I try to play a song on my own playlists, general playlists or any songs at all!

 

Can anyone help?

 

Thanks :)

1 ACCEPTED SOLUTION

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Re: "This song is not available. If you have the file on your computer you can import it"

1stggman
Casual Listener
22 Replies

Re: "This song is not available. If you have the file on your computer you can import it"

mrmandid
Casual Listener

I have the same problem.

Solution!

Re: "This song is not available. If you have the file on your computer you can import it"

1stggman
Casual Listener

Re: "This song is not available. If you have the file on your computer you can import it"

Nillion
Newbie
This isn't a solution, especially when it tries to auto update and then it doesnt work again.

Re: "This song is not available. If you have the file on your computer you can import it"

acenz
Newbie
you are the man/woman thank you very much :)

Re: "This song is not available. If you have the file on your computer you can import it"

user-removed
Not applicable
Glad to hear everyone's happy :)

Re: "This song is not available. If you have the file on your computer you can import it"

dcondit
Newbie
So what is the solution? Why is this happening? Spotify seems to want to play only the tunes that are already on my computer in iTunes.

Re: "This song is not available. If you have the file on your computer you can import it"

marsee59
Newbie

It's forcing us to upgrade?  I don't want to upgrade, and now none of my playlists will play.  Now I just get the message that this song is not on file, blah blah blah.  Well, it WAS there.  What happened to it?

Re: "This song is not available. If you have the file on your computer you can import it"

bsptc88
Casual Listener

Is spotify looking at this? Downgrading fixed the problem but is not a solution, it's been months since this issue first cropped up on these boards. 

Re: "This song is not available. If you have the file on your computer you can import it"

bsptc88
Casual Listener

This worked for me:

 

Could we just confirm if you're still experiencing this on your Windows PC.

If so, could you please restart your computer, make sure Windows is up to date and then give Spotify another try. If you're still running into the same issue, try these steps:

  1. Right-click the sound icon in the taskbar located at the bottom right of the screen and select Playback Devices from the context menu.
  2. Select the current playback device in use and by default it should be the speakers. Double-click on it to open its properties window.
  3. Go to Advanced section and change the bit rate to either of the following - 24bit/44100 Hz or 24bit/192000Hz - depending on the speaker configuration.

If the issue is still unresolved, try this:

  1. Launch Start Menu, search for Device Manager and then launch it.
  2. Expand Sound and audio devices.
  3. Right-click on the current sound driver and choose uninstall.
  4. Finally, click on Scan for hardware changes and the updated driver will be automatically installed.

That's it. Your computer speakers should now be able to play sound normally. If the sound is still not working, then try downloading and installing the latest sound card drivers for Windows 10 from the manufacturer's website.

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