"This track is not available. Why? I do have premium account.

[jema]

From one day to another, many of the songs on my latest playbill disappeared on my mobile. When I log on to spotify on my computer the songs are grey and when I try the play them Spotify says "This track is not available. If you have the file on your computer you can import it."

I do have a premium account so what can be the problem?

[Peter__]

Hey! Welcome to the community 🙂 

There is an FAQ here which explains the reasons why this might happen. 

Peter

[jema]

Thanks! But I can find, play and add the songs to my playlist again on my iphone but not at my computer.

[Peter__]

Hmm that is strange!

Do you have them synced as offline tracks on your iPhone?

Peter

[Emil889r]

I have the exact same problem! I really hope someone can help - it´s driving me crazy!

[alexpp87]

Me too.... I can play all songs and playlists on my phone or web, but can't play anything on my computer. All I get is the message : This track in not avaliable. If you have the file on your computer you can import it. And all this happened after I updated Spotify on my PC. 

[dimodimov]

Hey SPOTIFY, sit down and fix that, it's very annoing, we need to use Google play music now...?!

[halt224]

Same here. Everything works fine on ipod but on my pc nothing

[alexpp87]

Yesterday, spotify started playing songs on the PC. I don't know how , but it just did. Today I get the same error : This track is not avaliable. If you have the file on your computer you can import it... This is so so so annoying ! Why did I pay for premium account ? Please fix this. As you can see I'm not the only one with this problem. 

- Reinstall doesn't telp. 

- All this happened after I updated spotify about 6 days ago. I updated spotify on my PC at work and it stopped playing. Spofity at home PC works just fine , but it's not updated. So I thing it may have something to do with the last update....

[Grifflez]

Same thing here.  I just updated it, and I have tried reinstalling to no avail.  Web and phone player work just fine but I get the same message on my desktop pc with songs that are definitely available: "Down in the DM" for example.  Currently running Windows 7 professional and I have an HP ProBook with an i5

[alexpp87]

Hello again. I tried to downgrade the version of Spotify and it seems to fix the problem. I went to http://www.filehorse.com/download-spotify/24196/ and downloaded the previous version which is 1.0.20.101. 

So I think the problem was in the last update which is 1.0.21.143. So uninstall it and then install version 1.0.20.101. I hope this will help you as well. 

[lleo111]

I have the same issue, anyone know if they will fix it?

[halt224]

im just using spotify in browser until they fix it.

[JeffKang]

>The track is not available. If you have the file on your computer, you can import it

I uninstalled Spotify with Revo Uninstaller, and reinstalled, but it still didn’t work.

I wonder if this has anything to do with the Spotify premium that I tested recently.

Thanks for the web player suggestion; I’ll use that for now.

[kalleomanic]

I had the same issue with the desktop app. It resolved itself when I changed the following setting: Edit>Preferences>Show advanced settings>Allow Spotify to be opened from the web (off).

All tracks are available in the app now, but if i play a track from the browser it still opens in the app.

[alexpp87]

I think Spofity team has fixed the problem. Everything is back to normal by me. I can play all the songs and I'm having the last update. 

[noelhk]

I'm still having the same issue, even with the latest version of Spotify (1.0.23.90.g42187855)

[TheNonWu]

I am still enountering this exact problem. It is not fixed yet and I'd like it fixed a.s.a.p. I'm not paying for Premium just to have it sit there doing nothing SPOTIFY!

[JeffKang]

The problem went away, then came back.

I'll go back to https://play.spotify.com/radio.

[Breannahcl]

This helped !!! yay thank for saving my music haha

-Breannah