"Your Last Payment didn't work" error

[katsumidebora]

I have a premium account and since last weekend Spotify are charging me about last payment, but I've payed on July and also have the receipt (number 1138366414016).

I couldn't find the support area and I will cancel my account, because I'm paying for nothing.

Débora

[Alejandro_C]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.