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Plan
Premium
Country
Canada
Device
laptop
Operating System
Android
My Question or Issue
So my mother has forgotten the password to her account and after receiving the link in her email to reset the password, it brings up an Error 404 message. She tried to copy and paste a new link into the browser search bar as Spotify suggested, but the Error 404 message still comes up. Any help would be appreciated.
Solved! Go to Solution.
Hey @gmoorcraft, and welcome to the community.
Hope you're doing great!
I'm sorry to hear this. Could you try resetting your password here using a different browser or incognito mode?
If that doesn't help, please send me a screenshot of the error message being shown.
Let me know how this goes 🙂
Hey @gmoorcraft, and welcome to the community.
Hope you're doing great!
I'm sorry to hear this. Could you try resetting your password here using a different browser or incognito mode?
If that doesn't help, please send me a screenshot of the error message being shown.
Let me know how this goes 🙂
It worked! Thanks for your help!
Hey again @gmoorcraft.
I'm so glad to hear things are working again, and I'm very happy I was able to help out. If you need help with anything else, you can always start up a new thread and the community will be happy to help.
Have a nice day 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…