My Question or Issue
So my mother has forgotten the password to her account and after receiving the link in her email to reset the password, it brings up an Error 404 message. She tried to copy and paste a new link into the browser search bar as Spotify suggested, but the Error 404 message still comes up. Any help would be appreciated.
Solved! Go to Solution.
Hey @gmoorcraft, and welcome to the community.
Hope you're doing great!
I'm sorry to hear this. Could you try resetting your password here using a different browser or incognito mode?
If that doesn't help, please send me a screenshot of the error message being shown.
Let me know how this goes 🙂