reset password link does not work

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reset password link does not work

gmoorcraft
Casual Listener

Plan

Premium

Country

 Canada

Device

laptop

Operating System

Android

 

My Question or Issue

 So my mother has forgotten the password to her account and after receiving the link in her email to reset the password, it brings up an Error 404 message. She tried to copy and paste a new link into the browser search bar as Spotify suggested, but the Error 404 message still comes up. Any help would be appreciated.

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Re: reset password link does not work

Rock Star 22
Rock Star 22

Hey @gmoorcraft, and welcome to the community.

Hope you're doing great! 

 

I'm sorry to hear this. Could you try resetting your password here using a different browser or incognito mode?

If that doesn't help, please send me a screenshot of the error message being shown.

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies
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Solution!

Re: reset password link does not work

Rock Star 22
Rock Star 22

Hey @gmoorcraft, and welcome to the community.

Hope you're doing great! 

 

I'm sorry to hear this. Could you try resetting your password here using a different browser or incognito mode?

If that doesn't help, please send me a screenshot of the error message being shown.

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: reset password link does not work

gmoorcraft
Casual Listener

It worked! Thanks for your help!

Re: reset password link does not work

Rock Star 22
Rock Star 22

Hey again @gmoorcraft.

I'm so glad to hear things are working again, and I'm very happy I was able to help out. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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