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reset password link does not work

Solved!

reset password link does not work

Plan

Premium

Country

 Canada

Device

laptop

Operating System

Android

 

My Question or Issue

 So my mother has forgotten the password to her account and after receiving the link in her email to reset the password, it brings up an Error 404 message. She tried to copy and paste a new link into the browser search bar as Spotify suggested, but the Error 404 message still comes up. Any help would be appreciated.

Reply

Accepted Solutions
Marked as solution

Hey @gmoorcraft, and welcome to the community.

Hope you're doing great! 

 

I'm sorry to hear this. Could you try resetting your password here using a different browser or incognito mode?

If that doesn't help, please send me a screenshot of the error message being shown.

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @gmoorcraft, and welcome to the community.

Hope you're doing great! 

 

I'm sorry to hear this. Could you try resetting your password here using a different browser or incognito mode?

If that doesn't help, please send me a screenshot of the error message being shown.

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

It worked! Thanks for your help!

Hey again @gmoorcraft.

I'm so glad to hear things are working again, and I'm very happy I was able to help out. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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