retrieve card data

[mateusanjosv]

I have the RG, CPF, data proving everything, receipts .... but I need you to give me the number of my own card and all the information I entered here on the site. For strictly particular reasons

What do they suggest?

[Maxim]

Hey @mateusanjosv,

Thanks for reaching out.

The Spotify Support team doesn't have access to that info.

Can you let me know what's happening exactly? Maybe I can help or point you in the right direction.

[mateusanjosv]

Yes! What happens is that my mother lost the card and we need to make an urgent purchase of an air ticket to a cousin with Leukemia. We have the data for confirmation, but not the card number ... expiration date and security code.

[Maxim]

Thanks for your reply.

I’m afraid Spotify can’t access your credit card information due to privacy reasons. I recommend reaching out to the issuer of your card for more support on this issue. If there’s anything else, feel free to give me a shout.

Thanks, hope you’re having a nice day!