roku log in issues

[earthpsalts1]

hello folks. i'm a little frustrated (a LOT frustrated) with this at the moment. i couldn't find my playlists (because apparently spotify didn't bother to tell anyone it was removing the option on roku, and i had to search high and low before i stumbled upon their notice on the website) so i thought i would log out and log back in.

i'm not sure why it matters to me since i won't be able to access my playlists, but the darn thing won't accept me logging in! i have tried both with my roku credentials and with my facebook account, and both times it tells me the same thing:

"premium account required: spotify premium is required to use spotify on roku" blah blah blah. i AM a premium member. i DID log in with my premium account.

i am so angry right now i want to throw my laptop through my tv screen. can someone help me here, since another thing i'm discovering about roku is that they make it impossible to submit a support ticket?

[earthpsalts1]

geeze, i even had to create a new account just for this bulletin board because it wouldn't accept my spotify account. i swear i'm so tempted to drop spotify and take up with someone else.

[Tom]

Hello @earthpsalts1,

I am sorry to hear you are having issues with Spotify.

You can contact support two ways, on Twitter (@SpotifyCares), or on this online contact form

However, I may be able to help you.

First of all, lets make sure your account is premium, if you could please login to your account overview (https://www.spotify.com/account/overview/) - does it say your account is premium?

If it does, then I would contact support, using the details I supplied.

If it does not say premium, check the 'Receipt's' tab, do you see when the last payment was made? If that is empty, you may have two accounts.

Please let me know 🙂

[earthpsalts1]

yes, it does still show me as being premium, with my next payment being due on 5/14/17. thank you for the link to their customer support form. why is that so hard to find on their website? the only help option i could find was to come here! and i don't use twitter. all these years i didn't realize just how user-unfriendly spotify is. i'm glad i never needed support before.

[Tom · Accepted solution]

Hi @earthpsalts1,

Sorry to hear that you feel that way. If you submit the contact form I spent the team over there will be able to help you - they are great! 

You should get a reply within 48 hours, it depends on the volume of support requests.

If you have any more questions, I am happy to help 🙂

https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh

[Ngoebel46]

I am having the same issue.  I have premium and can't log in using Roku at home!  I am ready to end my subscription!  So frustrating!!!

How can you help????

[Tom]

Hello @Ngoebel46

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form. They can have a look backstage at this issue.

[platterpusky]

I am having the same exact issue.  I have a premium account but cannot log into my Dad's Roku.   All is says is that I my account is already in use and it gives me one choice.. Just to log out!  Really?   I should  have this option since I pay monthly for this.

[Ngoebel46]

I agree - not sure if the issue is Roku doesn't support Spotify? But my
Roku does have an "icon" for Spotify, so I think it's a spotify problem.

[platterpusky]

Thanks for the fast reply. Both TVs have a Spotify Icon and I have no
problem logging in at home.
But you could be right. This might be a Roku issue rather than Spotify.

[dangkmemez]

I hope you have figured this out by now but if you haven't I was having the same problem with mine! I deleted the app to redownload in hopes of fixing it and found out that Spotify removed their app from Roku on December 17th! Hopefully they fix it and rerelease soon.

[Ngoebel46]

One of the reasons I signed up with Spotify was because they were partnered
with Roku. Then they terminate the agreement and don't let anyone know.
I'm thinking of changing music subscriptions!