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I have tailored ads turned of in the privacy section, however the more i listened i kept getting the same ad more often, until it was the only ad i ever got. Is there any fix to this?
HP Pavilion pc
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Thanks for the info @aedeagus!
We've now forwarded it to the right team here.
Just let us know if there's anything else we can do for you.
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Hey there @aedeagus!
Thanks for reporting this to us.
We'll be happy to forward your feedback about this advertisement. We'll just need a bit more info.
Can you let us know the following:
Exact Spotify app version:
Is it a visual or audio ad?
Name of ad:
Rough time/date you heard the advert:
Once we have that, we'll make sure to pass it on to the right team.
Hi! The same thing has been happening to me as well! It’s this stupid air force ad. I’ve got ad personalization on as well. I’m just on mobile.
Hey hey @bizarrebooyah2!
Thanks for the report.
We'll need the same info we requested earlier so that we'd be able to forward this to the right team.
Can you let us know:
Exact Spotify app version.
Your device's model and OS version
Rough time/date you heard the advert.
We'll be on the lookout for your reply.
I'm having the same problem. I keep getting the same ads over and over again. I have tailored ads off.
Thanks for getting in touch about this.
Would you mind sending us the info @Elena requested previously? We'll pass it to the right team to be looked into.
We'll be waiting for your reply!
Exact Spotify app version: 1.152.687.0
Is it a visual or audio ad? Both
Name of ad: Georgetown University, UMGC, Cleaning ads (Lysol?, Clorox?, etc)
Rough time/date you heard the advert: Maybe around 1:30~1:40pm EST
Your device's model and OS version: It happens on both my laptop and any phone. All phones I've used are the same iOS or Andorid or phone from Walmart (Tracfone)