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same ad keeps popping up over and over again

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same ad keeps popping up over and over again

aedeagus
Casual Listener

I have tailored ads turned of in the privacy section, however the more i listened i kept getting the same ad more often, until it was the only ad i ever got. Is there any fix to this?


Plan

Free

Country

US

Device

HP Pavilion pc

Operating System

Windows 10

1 ACCEPTED SOLUTION

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Solution!

Re: same ad keeps popping up over and over again

Elena
Moderator
Moderator

Thanks for the info @aedeagus!

 

We've now forwarded it to the right team here.

 

Just let us know if there's anything else we can do for you.

 

Take care!

ElenaModerator
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10 Replies

Re: same ad keeps popping up over and over again

Elena
Moderator
Moderator

Hey there @aedeagus!

 

Thanks for reporting this to us. 

 

We'll be happy to forward your feedback about this advertisement. We'll just need a bit more info. 

 

Can you let us know the following:

  • Exact Spotify app version:

  • Is it a visual or audio ad?

  • Name of ad:

  • Rough time/date you heard the advert:

Once we have that, we'll make sure to pass it on to the right team.

 

Thanks!

 

ElenaModerator
Help others find this answer and click "Accept as Solution".
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Re: same ad keeps popping up over and over again

aedeagus
Casual Listener
Version:
1.1.35.458.g891674f3

Audio ad

MyOCCU online and mobile

1/2 weeks ago
Solution!

Re: same ad keeps popping up over and over again

Elena
Moderator
Moderator

Thanks for the info @aedeagus!

 

We've now forwarded it to the right team here.

 

Just let us know if there's anything else we can do for you.

 

Take care!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

Re: same ad keeps popping up over and over again

bizarrebooyah2
Visitor

Hi! The same thing has been happening to me as well! It’s this stupid air force ad. I’ve got ad personalization on as well. I’m just on mobile.

Re: same ad keeps popping up over and over again

Elena
Moderator
Moderator

Hey hey @bizarrebooyah2!

 

Thanks for the report.

 

We'll need the same info we requested earlier so that we'd be able to forward this to the right team.

 

Can you let us know:

  • Exact Spotify app version.

  • Your device's model and OS version

  • Is it a visual or audio ad?

  • Rough time/date you heard the advert.

We'll be on the lookout for your reply.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: same ad keeps popping up over and over again

123402141
Casual Listener

Hi Elena,

I'm having the same problem. I keep getting the same ads over and over again. I have tailored ads off.

 

Kristina

Re: same ad keeps popping up over and over again

Eni
Moderator
Moderator

Hey @123402141

 

Thanks for getting in touch about this.

 

Would you mind sending us the info @Elena requested previously? We'll pass it to the right team to be looked into.

 

We'll be waiting for your reply!

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: same ad keeps popping up over and over again

123402141
Casual Listener

@Elena

 

Exact Spotify app version: 1.152.687.0

Is it a visual or audio ad? Both

Name of ad: Georgetown University, UMGC, Cleaning ads (Lysol?, Clorox?, etc)

Rough time/date you heard the advert: Maybe around 1:30~1:40pm EST

Your device's model and OS version: It happens on both my laptop and any phone. All phones I've used are the same iOS or Andorid or phone from Walmart (Tracfone)

Is it a visual or audio ad? Both

Re: same ad keeps popping up over and over again

123402141
Casual Listener
@Eni, thank you for your reply! I also messaged her. 🙂
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