somebody uses my email adress

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somebody uses my email adress

weissnix
Casual Listener

hi there

I am Spotify user for at least 5 years now. Today I received an email, where I "created an account" with another email (I didn't confirm this). I also received a similar email a few days ago from Facebook.

So how can I arrange that this wrong email will be deleted from Spotify? I can't find a support link or anything like that.

Maybe somebody else with same issue?

 

3 Replies

Re: somebody uses my email adress

Mantisentil
Community Legend

Hi there @weissnix!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

Re: somebody uses my email adress

weissnix
Casual Listener

no, this is not what I mean. Nobody uses my account, but someone created an account with another email-address, which is mine!

Re: somebody uses my email adress

Mantisentil
Community Legend

@weissnix

 

Can you make sure you are the only one with access to that e-mail adress? If so you can reach Spotify through here.

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