someone signed up for premium with my email address

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someone signed up for premium with my email address

Casual Listener

Hello. Someone signed up for spotify premium with my email address. At first, I thought it was my account that I got emails for. So I changed the password when I couldn't figure it out. Now, however, I've looked at the credit card info and realize that this isn't me at all. Someone has signed up today for spotify premium, using my email address (this account) and I have changed the password, locking them out. I want to have this person get their spotify back. How should I do it when the email associated with the account is, in fact, mine. 

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Re: someone signed up for premium with my email address

Community Legend

I suggest you contact support and explain to them the situation.

 

There might not be a category for the contact form that fits your situation, but try to get it as close as possible.


https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

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Solution!

Re: someone signed up for premium with my email address

Community Legend

I suggest you contact support and explain to them the situation.

 

There might not be a category for the contact form that fits your situation, but try to get it as close as possible.


https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

View solution in original post

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Re: someone signed up for premium with my email address

Casual Listener

Thx. Done

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