son can't log in

[jechamb]

Plan

premiun/family

Country canada

My Question or Issue

my son got a new phone, when he tries to log in through facebook (which is how is account is set up) it logs into my facebook account and not his facebook account. there is no option to change the facebook account info when signing in. how do i resolve? do I seriously have to set up another account for him? This also seems to be an ongoing issue with many customers in the forums so using facebook to sign up should not be an option if it causes so many issues. 

[Loxer · Accepted solution]

Hey @jechamb, welcome to the Community.

Hope you're doing great!

Not to worry!

Spotify's automatically signing in to the facebook account logged in to the default browser of the phone. Just clear the browsers cache and sign out from fb.com then try it again.

Hope it helps 🙂

[jechamb]

thank you. it worked. so odd because both in safari and the facebook app he was logged in. Clearing the cache worked though so thank you!!!