song plays on desktop but greyed out on android phone

[1224167805]

Plan

Premium

Country

USA

Device

Galaxy A10e

Operating System

not sure

My Question or Issue

local song shows up and plays on my desktop spotify but is greyed out on my phone

[alvarorg23]

This songs are local archives that are found on your computer, but wont be able to be played on your phone until you sync them.

You have to connect your phone and your computer to the same internet connection and let them sync the local archives of your computer, It is automatic once your phone recognizes the songs thy will automatically start to dowload.

Tips:

- You have to put the song you want to download in a playlist and mark it as available online, so it will download when connected.

- Make sure you have available space in your phone

[Xenia]

Hello there @1224167805,

Just wanted to jump in with some additional info to what @alvarorg23 had already recommended. 

It'd be good to take a look at this support article to help you get started with your Local Files. There's also a helpful Spotify Answer with some good troubleshooting steps if you're having difficulties syncing your local files to your phone.

Hope this helps. Give us a shout if you have any other questions.

Happy listening 🎶

[1224167805]

so I connected my phone and computer to the same internet connection but nothing happens

 the song is in a playlist (I am not sure how to mark it as available online)

I have available space in your phone

not sure what else to do

[1224167805]

so I connected my phone and computer to the same internet connection but nothing happens

 the song is in a playlist (I am not sure how to mark it as available online)

I have available space in your phone

not sure what else to do

[1224167805]

also the song plays on my phone by itself outside of spotify