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spotify doesn't recognise my login, even though I've change password sevetal times.

spotify doesn't recognise my login, even though I've change password sevetal times.

I can log in on the community page with my new password, just not the phone app! Very frustrating as I have just signed up for premium & I'm paying for something I can't use! I'm using an LG phone if that helps...
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3 Replies

Hey @sammie70,

 

Are you seeing any error messages when trying to log into the app?

MaximSpotify Star
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Only msg is 'unable to login. Either your user name or password is
incorrect'. Something like that anyway. I then reset my password & click
the link on the email, it takes me to spotify, but not the music part of it
(if that makes sense)

Are you trying to log in using email address and password or username and password?

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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