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Hi, i tried to invite my sister to my spotify family account, she clicked on the email invite link but failed to redeem successfully even after multiple attempts. what is the problem?
Hi Edward,
Welcome to the community!
I run an account for my family myself. A few things I would check, and if you are still having issues, let me know.
For my information and hopefully help better, on your Premium For Family account info, under her name does it show as Active, or Invited?
Hope this helps, happy jamming 🙂
Your potal code will appear here: https://www.spotify.com/uk/account/overview/
If you check https://www.spotify.com/uk/family/overview/
Does her profile say it is Active? Or does it appear Invited/Pending?
it says invite pending
Try cancelling that invite, and sending her another one.
Occationally links expire
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