spotify premium

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spotify premium

paigenhess
Casual Listener
I unsubscribed from spotify premium a couple months ago cause i didn't want it anymore and the money was still taken out of my account today! i want my money back and no more charges!!!
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Re: spotify premium

Maxim
Rock Star 24
Rock Star 24

Hey @paigenhess,

 

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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3 Replies

Re: spotify premium

laleli
Roadie

Hi @paignhess,

I'm very sorry you have been experiencing this and I hope this helps you. Could you give this another try for us by visiting spotify.com/account/subscription and using an alternate browser. Let me know if this makes any difference at all. If it dosent please use these instructions if you're on an apple device 

IPhone:

- Go to "Settings"

- Go to "iTunes & App Store"

- Go to your Apple ID; example@email.xx

- Choose "View Apple ID"

- Under Subsrictions, choose "Manage"

- Where it shows your renewal, turn the Auto-Renewl to off to stop the subscription

 

Macbook (Itunes):

- Open "iTunes"

- Click on your name in the top right hand corner

- Choose "Account Info" and put in your password

- Scroll down to "Settings"

- Where it says "Subscriptions: X" click on "Manage" across from it

- From there you can cancel the renewal and stop the subscription

Hope this helps and if it does please follow me and click accept solution.

 

If this helped please click accept solution, give a like/ kudos, and follow me! Have a fabtastic day!

Re: spotify premium

paigenhess
Casual Listener
am i going to get my money back and what you told me to do is not coming up as an option
Solution!

Re: spotify premium

Maxim
Rock Star 24
Rock Star 24

Hey @paigenhess,

 

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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