spotify premium

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spotify premium

marcelalblanco
Newbie

i 'm suscribed since one year ago.

this weekend it was impossible to listen my playlists.

i desisntalled spotify in my computer and in my cell phone.

i check my credit card and you debit me the quote from june and the renovation.

i tried to listen and alwas was the publicity, as I have no the premium service.

i installed all again and it's still the same.

what can i do¿

 

 

1 Reply

Re: spotify premium

Rock Star 22
Rock Star 22

@marcelalblanco

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In them, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use that username to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
osorniosRock Star 22
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