Spotify Community

benmowle · 2015-01-06

spotify has just reactivated my premimum account even though i cancelled it months ago and has charged me for it. i did not upgrade it

what can i do?
hw can i actually talk to someone about this? i need that money back in my account tomorrow this is unacceptable

MattSuda · 2015-01-06

I suggest you contact support so they can take a look at your account and help you:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

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spotify reactivated my premium and charged me