spotify says I am abroad even when not

Reply

spotify says I am abroad even when not

iamapatatooo
Casual Listener

I am not abroad but spotify says im abroad not allowing me to login

Plan

Free

Country

Singapore

Device

iphone XR

Operating System

iOS

 

My Question or Issue

 

3 Replies
Highlighted

Re: spotify says I am abroad even when not

Rock Star 22
Rock Star 22

Hey @iamapatatooo, thsnks for reaching out to the Community!

 

Could you try logging into your Spotify account using a different device and let me know if the same issue happens there?

 

If you still have issues and it's giving you that message, check to make sure the country settings on your account is correct. 

 

Also, just to be safe, it's best to reset your password here.

 

Keep me updated :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: spotify says I am abroad even when not

iamapatatooo
Casual Listener

Hi thank you for helping I tried to reset my password and made sure my country is Singapore but I am still unable to login

Re: spotify says I am abroad even when not

Rock Star 7
Rock Star 7

Hey @iamapatatooo,

 

I just wanted to add to what @Billy-J wrote above.

 

Since your account country is also set to Singapore and you still get the same error message, your internet connection might be using a VPN to mask the location. Please try logging in using a different internet connection, and let us know how it goes.

 

If you're still having trouble, can you confirm if you have tried logging into your account using a different device?

 

Let us know how it goes — we'll both be here in case you need any further help :)

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS