still in my account is for free

[user-removed]

Good Day,
i received an email confirmation of my payment from dragonpay via perapadala but until now my account is not updated.. i did follow to the steps to try to if the payment was applied to my old email address but i already forgot the password and when i tred to reset my password i'm getting an error that page expired and i can't change my password. may you help me please..

[Nico]

Hey @user-removed! Welcome to the Spotify Community. ^^

That doesn't sound quite right. 

Try to use another browser or clearing your browser cache/cookies.

A full browser cache causes this problem in the most cases. ^^

Let us know if that helps, thanks!

Peace 

[user-removed]

Hi Nico, I was able to reset my password and access my 2nd account but still it doesn't show that im getting the premium account. Do you want to send you a screen shot of my payment. thanks, Cristina Gabaya

[Nico]

Hey @user-removed!

That doesn't sound quite right.

Does your profile page show premium ?

And have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks!

Peace ^^

[user-removed]

i did still not working..