student discount not applied for 2 months

[caros991]

Hi,

I'm using the student discount since Jan 2015.

In December 2015 I re-confirmed by student status via UNIDAYS as requested, so it should work again for next 12 months.

Hoewever, suddendly I found spotify charged again the normal Premium price for May and June 2016 .

I've re-set the account to student rate beginning, but how can I get back my money for the months Spotify charged me too much money??

Thanks in advance.

[MaryC1 · Accepted solution]

Hey @caros991, thanks for coming to the community for help!

This doesn't sound good. We're sure the guys from the Account team can help you with this. You can get in touch with them from any of our social media help sites: @SpotifyCares  on Twitter and Spotify Cares on Facebook, just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

Our best,