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student info already linked with another account

student info already linked with another account

Hi, so I signed up for a Spotify free account a few months ago, and ended up permanently deleting the account. However, I have since created a new account and want to upgrade to Premium, but I'm a college student so would really appreciate the student discount. When I try to sign up, though, I get a message that say that my student info is already associated with another account, and I'm not sure how to fix this. I really would like to keep my account and try Premium, but only with the student discount. Any help is greatly appreaciated!!

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1 Reply

Hey @carlyla4ge,

 

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

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