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submit button on family plan deos not work

submit button on family plan deos not work

Plan

Premium

Country

 greece

Device

(xiaomi redmi 5plus)

Operating System

 Android Oreo

My Question or Issue

My son gets the invitation to join the family plan, he taps proceed, it opens on his phone browser, he fills all fields and the submit button at the end is grayed out.

We have tried resending the invite and different browsers, still nothing.

I'm attaching a screenshot with the unresponsive button.

What happens now?

 

Thank you

 

Screenshot_2018-09-07-14-52-28-626_com.android.chrome.png
Reply
2 Replies

Hey @lighttales, and welcome to the community.

 

Hope you're doing great!

 

In this case, could you try sending the invite using another email address? You don't need to send the invite to the account registered with Spotify.

 

Keep me posted 🙂

Billy-JSpotify Star
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Had same problem for weeks - finally got it working in Chrome browser, on a Windows PC, not even mobile - the problem was one of these re-captcha things which you need to verify before proceeding. And it seems on many browsers it doesn't show up correctly, blocking the confirmation process. Very frustrating.

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