subscribtion problem

[Niarekanz]

hi,

last week i wanted to buy 3 months premium for 1$  from the app but it went to 7 days trial instead.. then i went to the website and paid from there anyway.. and the status changed from "premium trial" to "premium"..

now 7 days are over and i became a free user.. what should i do ?

[brianon1]

I have the same problem, I wanted to sign up to premium on the special offer €0.99 per month for 3 months and I did it 7 days ago. This morning when I log in it says I'm a free user and need to pay full amount to become Premium. I can't say for sure but I think when I was registering there was no other option than to try the 7 day trial. 

Very annoyed by this. I'm sure we are not the only ones. 

[Bittencourt · Accepted solution]

Hi @Niarekanz and @brianon1, welcome to the Community!

Please follow these steps:

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.

Let me know if this helps!

[brianon1]

Hi Thanks for the reply. Please see below the receipt. I've tried the steps
you mentioned but it still says I'm on Spotify Free. When I signed up fort
he special offer for Premium on 31st of December it didn't give me the
option to enter my payment details so i assumed that this would be taken
from my Apple iTunes account or it would ask me after the trial period was
over. Can you advise if I can still avail of the 3 month special offer as I
would have entered my payment details when I signed up if it gave me the
option. Thanks

[Bittencourt]

Hey Brian I guess you forgot to attach the receipt!

[Niarekanz]

it says spotify free..

it didn't help. i checked everything.. the username, the email, everything is alright

but there is something else.. after i paid with the website and my status changed from "premium trial" to "premium" then i found out that in order to disable auto renewal on the account i had to cancel my subscription .. so i did that and now i found out that an email was sent to me saying "you've cancelled your spotify Premium subscription which will end on 2017-01-07

maybe that is because i bought the subsription from the website after i purchased 7 days trial through the app store.. 

[Ho11ywood303]

My subscription failed to renew this month and I have tried to update/ change my payment information using multiple cards and still cannot add a new one. Is there a work-around for this?

[Bittencourt]

Hi @Ho11ywood303,

What message do you get when trying to update?

Have you tried using multiple internet browsers in your computer?