Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


subscription ended early

subscription ended early

Hi my last receipt is on 27th Sep (14 days) ago but when I log in I have only have Spotify Free.

1 Reply

Hey there!

Welcome to the community ๐Ÿ™‚


Firstly, can you double check to make sure your log in details are correct and you haven't accidentally logged in with a different account? Its amazingly easy to sign in and accidentally make a duplicate account using Facebook.


I would recommend you contact the payments team directly using the online contact form, they will be able to assist you with this. If you recieve an automated reply, just reply to that email with your message and it will be sent to a member of the team who can help you directly. They will reply by email so be sure to check your inbox as well as spam/junk folders.


Hope this gets resolved for you ๐Ÿ™‚


Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

Suggested posts