subscription error

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subscription error

ranbob123
Newbie

I have spotify free and I'm about to go to college so i was just seeing if the premium half off would work for me now, but apparently it won't until im like officially enrolled in classes. So I typed in my card info to try and see if it would work and when it didn't I just stopped. All of this sudden i get charged $5.40 after it told me it didn't see me in the school records. So i just got charged after I was already told i didn't qualify for that Premium and it still says i have the free version. 

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Re: subscription error

Rock Star 24
Rock Star 24

Hey @ranbob123,

 

Welcome to the Spotify Community!

 

Please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. - Support usually replies within 24-48 hours.

MaximRock Star 24
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