subscription expired within the month

[arvankho]

Hi ! I use gift cards to get my account premiumed ... about a week ago I subscribed my account for a month but after 5 days using it , my account went on the free mode . Now I can't download any of the tracks in my library ... what should I do?

[Bittencourt]

Hi @arvankho, welcome to the Spotify Community!

When you click here, does your account show as Premium or Free?

When we use gift cards to get Premium, we receive an email with the receipt and a code. Do you have it? If so, it should be easy to solve it.

Let me know, ok?

[arvankho]

Hi ! Thanks for your responding ...
My account shows as free ...
And to your second question , yeah ... I received an email when I used the gift card code ...

[Bittencourt]

Well, 

In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

Support usually gets back within a day or two.

Just one last question - have you double checked if you're logged in the correct account? A lot of users have a second account and sometimes log in the wrong one...

[arvankho]

I have only one account ...:)

[Bittencourt]

No problem, just get in touch with the Spotify staff and they will sort it out for you!

I'll wait for your feedback here, ok?

[arvankho]

Ok ... I'll do it as soon as I get responded ... thanks again

[Bittencourt]

You're welcome 🙂