tried different payment options and neither worked on my account

[pedrotanno]

Hi,

I'm from Brazil and I'm trying to upgrade to Premium without success.

I tried with a credit card (after adding all card information and clicking Submit the form gets blank) and using bank billing ("incorrect data format" message).

could you please help me?

thanks

pedro

[Nico]

Hey @pedrotanno! Welcome to the Spotify Community. ^^

That doesn't sound quite right. 

Have you tried to use another browser or clearing your browser cache/cookies ?

Let us know if that helps, thanks!

Peace ^^

[pedrotanno]

Hey Nico,

yes, tried on different browsers and deleting cookies on both.

already called the bank and the card company and everything is fin ewith the card. 😞

thanks,

pedro

[Nico]

@pedrotanno! 

I escalated your issue to the support.

You will get help soon. ^^

Peace

[Nico]

Hey @pedrotanno!

I suggest you to contact the support directly.

You can contact support on twitter @SpotifyCares Or you can email the Support here.

They will help you. ^^

Peace