tried different payment options and neither worked on my account

Reply

tried different payment options and neither worked on my account

pedrotanno
Casual Listener

Hi,

I'm from Brazil and I'm trying to upgrade to Premium without success.

I tried with a credit card (after adding all card information and clicking Submit the form gets blank) and using bank billing ("incorrect data format" message).

could you please help me?

thanks

pedro

4 Replies

Nico
Community Legend

Hey @pedrotanno! Welcome to the Spotify Community. ^^

 

That doesn't sound quite right. 

Have you tried to use another browser or clearing your browser cache/cookies ?

Let us know if that helps, thanks!

 

Peace ^^

pedrotanno
Casual Listener

Hey Nico,

 

yes, tried on different browsers and deleting cookies on both.

already called the bank and the card company and everything is fin ewith the card. 😞

 

thanks,

pedro

Nico
Community Legend

@pedrotanno

 

I escalated your issue to the support.

You will get help soon. ^^

 

Peace

Nico
Community Legend

Hey @pedrotanno!

 

I suggest you to contact the support directly.

You can contact support on twitter @SpotifyCares Or you can email the Support here.

They will help you. ^^

 

Peace

 

SUGGESTED POSTS