Hi,
I'm from Brazil and I'm trying to upgrade to Premium without success.
I tried with a credit card (after adding all card information and clicking Submit the form gets blank) and using bank billing ("incorrect data format" message).
could you please help me?
thanks
pedro
Hey @pedrotanno! Welcome to the Spotify Community. ^^
That doesn't sound quite right.
Have you tried to use another browser or clearing your browser cache/cookies ?
Let us know if that helps, thanks!
Peace ^^
Hey Nico,
yes, tried on different browsers and deleting cookies on both.
already called the bank and the card company and everything is fin ewith the card. 😞
thanks,
@pedrotanno!
I escalated your issue to the support.
You will get help soon. ^^
Peace
Hey @pedrotanno!
I suggest you to contact the support directly.
You can contact support on twitter @SpotifyCares Or you can email the Support here.
They will help you. ^^
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