trouble logging in with apple id

[bel3151]

Free

United States

Hello, I have had a free spotify account for the past 3 months and I was able to enjoy listening to music up until a couple of hours ago, when spotify logged me out of all of my devices. I was logging in with my apple id, but when I attempted to log in with that, it told me my information was correct, even though it's the same info i've been using. When i tried to reset my password with the generated email that came with that, it says that it is not connected to an active account. I made a new account to check if my account existed, and it clearly does, so I am not sure what the issue is.

[Elena]

Hey there @bel3151,

Thanks for reaching out to us and welcome to the Community 🙂

Because you are using your Apple Login, it should be possible to access your account without using a password. Just follow the steps here. 

You can however set a password for your account, if you wish so. This page contains tips and tricks in case difficulties come up. 

If none of this helps, it's possible your account is not active and you can check out this page for more info.

Hope this helps. Keep us posted on how it goes.  

Have an awesome day!